RETURNS & REFUNDS

For online orders we offer a full refund or exchange for products delivered back to us in “as new” condition, with their original packaging, within 14 days of your order date. Please make sure you have contacted us before returning your items so that we know to expect your returned order. Email hello@shopfodder.com with your order details and information on how you will return your order to us. 

Unfortunately, the initial delivery charges cannot be refunded and the cost of returning the item to us must also be covered by the customer. For international orders, any customs charges incurred when sending items back to the UK will be deducted from your refund total. 

We cannot be held responsible for returned goods that are lost or damaged in transit. We strongly recommend you use a tracked and insured shipping method when returning items.

On receipt of your returned items, they will be checked over and a refund will be processed using the original payment method. Items that are damaged in any way cannot be refunded or exchanged. This does not affect your statutory rights. 

For goods purchased instore or gift vouchers, we are happy to offer an exchange on your items within 10 days of purchase providing they are in pristine condition and you have the original receipt. Unfortunately, we are not able to offer a refund for instore purchases or gift vouchers – this does not affect your statutory rights.   

Please return your items to the below address, either in person or via courier, and enclose your packing slip or name and order number in the parcel: 

Fodder

Unit 3, 

12 Heath St

NW3 6TE

London, UK

EXCEPTIONS

Due to health and safety we are not able to offer an exchange or refund on beauty, candles or retail food and drink items.

We are also not able to offer a refund on bespoke customer orders and commissions. Product exchanges on items that have been specifically commissioned or ordered-in are at the managers’ discretion. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

DAMAGED ITEMS

We take great care in packaging your orders prior to dispatch to ensure they reach you in perfect condition. In the unlikely event you receive a damaged or faulty item, please let us know as soon as possible by emailing hello@shopfodder.com with your order details and images of the damage incurred. We will work with you to resolve the situation as quickly as possible. Should the item not be replaceable we will refund you in full and also cover the costs of you returning the product to us within reason. 

 

Please remember that due to the handmade nature of the items we sell, no two items are the same and the item pictured on the website may not be the item that you receive. Please see the sections on Products, Pricing & Orders and Order Cancellation within our Terms & Conditions for full information.

Fodder is the trading as name of Kentish Town Stores Limited.